Refund policy

The Captain’s Hook does not accept returns, refunds or exchanges for change of mind, including for custom-made or personalised items.

All items are checked to ensure they are in good condition and carefully packaged before dispatch. If your item arrives damaged, please contact us with your order number and, where possible, photos of the item and packaging so we can assess the issue and arrange an appropriate resolution.

Nothing in this policy excludes your rights under Australian Consumer Law. Where required by law, we will provide a repair, replacement or refund for faulty, damaged or incorrectly supplied goods.